Frequently Asked Questions

  • Can I visit the distillery and do you offer tours?

    As we embark on these early days of whisky-making revival, The Cabrach Distillery is open exclusively for members of The Cabrach Collective and by appointment only. This select access allows Collective members to witness first-hand our journey to restore the craft, heritage, and community spirit of this historic land. Discover more about joining us through The Cabrach Collective .

  • How many bottles of The Feering can I purchase?

    The Feering is our highly limited series of three blended malts. Available briefly and never again. At present, we do not limit bottles per order, but should demand dictate otherwise a limit of two bottles per order will be activated. 

  • Can I place an order over the phone?

    Orders can only be placed on our website. If you are having any issues with placing an order, please contact: welcome@thecabrach.com

  • Do you offer discounts?

    We do not offer any discounts. Each and every purchase made directly supports the work of The Cabrach Trust, as we strive to regenerate this fragile rural community.

  • What payment methods do you accept?

    We accept Visa, Visa Debit, MasterCard, American Express, Google Pay, Apple Pay, and Shop Pay.

  • My payment hasn’t gone through, what do I do?

    Please contact: welcome@thecabrach.com

  • My payment has been taken, but I haven't had an order confirmation email?

    Your confirmation email may have ended up in your junk mail. If this is not the case then please contact: welcome@thecabrach.com

  • Do you accept currencies other than GBP?

    We currently accept GBP, US Dollar and Euros.

  • Can you send me a VAT receipt?

    Yes we can. If you need a VAT receipt, please contact: welcome@thecabrach.com

  • Where can you ship to?

    We can currently send all whiskies sold on the Shop to the locations listed below.

    Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Portugal, Switzerland, the UK and the Channel Islands. 

    This list is subject to chance ant the full list of countries is shown as you check out. If a product is unavailable for delivery to your country, it will be removed from your basket.

    Shipping costs are based on country and basket contents and can be viewed at the point of purchase within your shopping basket.

  • What are the shipping charges?

    UK shipping charges are £5.99 inclusive

  • How long will my delivery take?

    UK orders of The Feering will usually be delivered within 7 days. 

    Delivery of The Collective special bottlings will be market dependent, but we will liaise closely with you throughout your Collective journey

  • Do you accept returns?

    Yes we can. If you need to return a product, please contact: welcome@thecabrach.com

  • Still have a question?

    Please don’t hesitate to get in touch directly via: welcome@thecabrach.com